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Build a contact form

A contact form replaces an email address on your website or flyer with a short, structured request: who is writing, how to reach them, and what they need. Structured answers are easier to sort and reply to than free-form emails, and the bot check on submission keeps most spam out.

Build this formStart from a template

Reviewed

Contact form
  • Full name (name field, required)
  • Email (email field with format check, required)
  • Phone (US phone field, optional)
  • Topic (dropdown: sales, support, billing, other)
  • Order or account number (text, shown only when the topic is support or billing)
  • Message (multi-line text with a character limit)
  • Preferred contact method (radio buttons: email or phone)

Why it works

Contact form, explained

In PDFBetter you design the form on a page, so the same design works as a printable PDF for a front desk and as an online form people fill on a phone. Publishing gives you a link, a QR code and embed code for your site.

Keep it short. Every extra required field lowers the number of people who finish. Name, one way to reply, a topic and a message cover most contact needs; use conditional fields for anything that only applies to some topics.

Recommended fields

Fields to include

  1. 1Full name (name field, required)
  2. 2Email (email field with format check, required)
  3. 3Phone (US phone field, optional)
  4. 4Topic (dropdown: sales, support, billing, other)
  5. 5Order or account number (text, shown only when the topic is support or billing)
  6. 6Message (multi-line text with a character limit)
  7. 7Preferred contact method (radio buttons: email or phone)

How to do it

Build a contact form in 4 steps

  1. 1A flat PDF

  2. 2Place fields

  3. 3A fillable PDF

  1. 1

    Build the form

    Start from a blank page or an existing PDF, add the fields, mark the required ones, and set a condition so the order number only appears for support and billing.

  2. 2

    Publish it

    Publish to get a link, a QR code and embed code. Put the link in your email signature and the embed code on your contact page.

  3. 3

    Collect messages

    Each submission is stored with its values in your account. Visitors don't need an account, and every submission passes a bot check.

  4. 4

    Export and reply

    Export responses to CSV or XLSX to sort by topic or hand to whoever answers them.

In the app

What building it looks like

Create form mode: a palette of field types on the left (signature, text, date, initials, checkbox, radio, dropdown, number, formula) and the invoice's fields outlined in blue on the page
  1. Pick a field type, then click the page — or drag it
  2. Detect fields finds the boxes and lines on a flat PDF
  3. Every field keeps a label, a name and its own rules

The editor in Create form mode. Sample content; names and companies are fictional.

Start from a template

Templates that fit

Contact form: questions people ask

Can I put the form on my website?

Yes. Publishing gives you embed code to paste into your site, as well as a direct link and QR code.

How do you stop spam submissions?

Every submission passes a bot check before it is accepted. Keeping a required topic field also makes junk easier to filter in the export.

How many messages can I receive?

The Free plan includes 1 live form and 50 responses a month, Pro 10 live forms and 1,000 responses, and Business unlimited live forms and 10,000 responses.

Can people attach files?

Forms support an image field for a photo or screenshot. Other attachment types aren't supported, so ask for documents by email after the first reply.